Terms and Conditions
- The shown information (specifications, prices, images) should be considered as an indication and can be changed at any moment and without any prior notice.
- All our prices are shown excluding VAT.
- You can order products displayed on our website on-line or by phoning us on 0862754936
- In the unlikely event that a product is listed with an incorrect price, either due to a typographical error, or as a result of an error in pricing information given to us by either a manufacturer or supplier, we reserve the right to refuse your order. We will inform you of this error and if you do not wish to proceed at the correct price and if your credit card has been debited before the error has been noted, we will immediately refund all monies to the value of the incorrect price, and delivery charges where applicable.
- Payment/Secure Checkout
All credit card transactions are handled solely by Pay Pal & Paymentsence and not by VP Engineering. No credit card information is collected or stored by VP Engineering. at any stage in the checkout process or thereafter.
o We accept MasterCard and Visa and your credit card will be charged in Euro.
- You can pay by credit card over the phone. To ensure that your shopping experience with us is secure, all transactions will be encrypted, no card details are stored at any time.
- Cheques can be made payable to VP Engineering.
- For bank transfer please contact us directly.
- We DO NOT accept foreign cards at present.
- Due to online competition with other retailers, prices can change daily on our site. This helps us to keep our site at the best value possible. If a price is listed on our website, that is the price you pay, if the price changes after you have purchased the goods to a higher or lower price we cannot give you the lower price.
- Our delivery prices are quoted on a basis of mainland IRELAND only. For deliveries to other destinations please contact us prior to making your purchase for an accurate quotation.
- All large products such as pallet trucks large platform scales will be delivered within 1 to 3 working days.
- If our courier cannot deliver your goods to you due to there being no one to accept them, as arranged by you, there will be a handling charge equivalent to our costs incurred by our courier.
Collection from our store
- Please confirm stock levels before starting your journey. We cannot be held responsible if an item goes out of stock. To avoid disappointment please call on the day you wish to collect your prepaid goods.
Warranty & Returns
- All goods are covered by a minimum of a 12 month return to base warranty at your own cost. The warranty does not cover misuse/accidental or otherwise damage to goods.
- Articles such as cables are not covered under warranty unless they can be shown to be defective. These are considered to be part of the ongoing maintenance required with electronic equipment.
- In the unlikely event that your goods being delivered are faulty, or if the goods are damaged or accessories missing, you must contact us as soon as possible within a reasonable time following the delivery of your goods. Please send returned products to: VP Engineering, Mc Carron Yard, Tullyallen, Drogheda, Co. Louth, Ireland.
Our Refunds Policy
When you return a Product to us:
- If you are entitled to a repair or replacement of a defective Product we will not charge you for redelivery of the repaired or replaced Product.
- Any Orders that are over 6 months old and the Product has been confirmed to be defective and a refund is due, the refund will be calculated based on the age of the Order and you will be refunded a proportionate amount of the original purchase price of the Product. This does not include the carriage cost of the original Order which will not be refunded.